bed11 Privacy Policy and Data Protection
Your personal information is completely safe with us. bed11 protects your privacy using SSL encryption and strict data protection standards.
This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and protection of information between the bed11 platform ("we", "us") and its users ("you", "your"). By using the bed11.cam website or application, you are considered to have agreed to this Policy. Please read it carefully.
Table of Contents
Definitions and Introduction
Below are the definitions of some key terms used in this Policy:
- "Platform" refers to the bed11.cam website, mobile application, and all related services.
- "Personal Information" refers to any information that can directly or indirectly identify you.
- "Processing" refers to any operation involving data collection, storage, analysis, modification, transfer, or deletion.
- "Third Party" refers to any person or organisation other than bed11.
Data Collection
2.1 Information Collected at Registration
When you create an account on the bed11 platform, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Residential address
- National ID number or passport number (for identity verification)
2.2 Financial Transaction Information
During deposits and withdrawals, we collect the following financial information:
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Transaction date and time
2.3 Automatically Collected Information
Certain information is collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Operating system
- Page visit time and duration
- Click and navigation patterns
- Login and logout times
2.4 Gaming Activity Information
To improve your gaming experience and apply responsible gaming policies, we collect:
- Game play history
- Bet amounts and results
- Bonus usage information
- Session duration
Purpose of Data Use
3.1 Providing Core Services
The information we collect is primarily used to provide our services:
- Account creation and management
- Processing financial transactions
- Distributing bonuses and rewards (120% first deposit bonus, VIP cashback, etc.)
- Providing customer support
- Resolving technical issues
3.2 Security and Fraud Prevention
We use your information to ensure the security of your account and funds:
- Identity verification (KYC — Know Your Customer)
- Detecting unusual transactions
- Preventing account hacking and fraud
- Anti-money laundering (AML)
- Detecting multiple accounts
3.3 Service Improvement and Personalisation
We may also use your information for the following purposes:
- Recommending games based on your preferences
- Improving the platform's user experience
- Providing relevant offers and promotions
- Creating customised content for Bangladeshi gamers
3.4 Communication
We may use your information to communicate with you:
- Important account-related notifications
- Transaction confirmation messages
- Information about new games and offers (with your consent only)
- Notices about changes to services
Data Storage and Protection
4.1 Technical Security Measures
bed11 uses industry-standard technology to protect your personal information:
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Firewall Protection: Multi-layered firewall protection is in place at the server level.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Two-Factor Authentication: An additional layer of security available at login.
- Regular Security Reviews: The system undergoes regular security testing.
4.2 Data Centre and Server Security
Our servers and data centres follow both physical and digital security standards. Strict access control policies are in place to prevent unauthorised access to servers. Only authorised personnel may access user data when required for specific tasks.
4.3 Response to a Data Breach
If your information is compromised or there is a risk of it being compromised for any reason, we will notify you as soon as possible and take appropriate corrective action. If you notice any suspicious activity, please contact us at [email protected].
Sharing Data with Third Parties
5.1 Data Sharing Policy
bed11 does not sell your personal information to third parties for commercial purposes. However, we may share limited information in the following specific circumstances:
- Payment Processors: Necessary information shared with bKash, Nagad, Rocket, and relevant banks to process financial transactions.
- Game Software Providers: Necessary information shared with partners such as Pragmatic Play, Evolution Gaming, JILI, and Spribe to deliver gaming services.
- Technology Service Providers: Contracted partners for cloud hosting, cybersecurity, and analytics services.
- Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
5.2 What We Will Never Do
- Your personal information will not be sold or leased.
- Your information will not be shared with advertisers or marketing companies.
- Information will not be given to unrelated third parties without your consent.
Cookie Policy
6.1 What Are Cookies?
Cookies are small text files stored on your device. They help our platform remember your preferences and deliver a better experience.
6.2 Cookies We Use
- Essential Cookies: Required to maintain login sessions and for security.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand and improve platform usage.
You can disable cookies from your browser settings, but this may limit some features of the platform.
Your Rights
As a user of the bed11 platform, you have the following rights:
- Right to Access: You can find out what information we hold about you. We will provide a copy upon request.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: You may request deletion of your personal data in certain circumstances (except data required to fulfil legal obligations).
- Right to Object to Processing: You may object to the processing of your data for specific purposes.
- Right to Data Portability: You may request your data in a common, machine-readable format.
- Right to Withdraw Consent: You may withdraw your consent to the processing of your data at any time.
Minors' Privacy
The bed11 platform is strictly for users aged 21 and above. We do not knowingly collect information from any minor. If we learn that a person under the age of 21 has created an account, that account and all associated data will be deleted immediately.
If you are aware that a minor has opened an account on this platform, please notify us immediately at [email protected].
Data Retention Period
We will retain your personal data only for as long as it is needed or we are legally required to keep it:
- Active Accounts: All data is retained for the duration the account remains active.
- Closed Accounts: After an account is closed, financial records and identity verification data are retained for a defined period in accordance with applicable law.
- Marketing Data: If you opt out, marketing-related data is deleted as soon as possible.
- Log Files: System logs are generally kept for a limited period for security purposes.
Policy Changes
bed11 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by the following methods:
- Displaying a prominent notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this page
If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. If you do not agree with the new policy, please stop using your account and contact us.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us using the following:
- Email: [email protected]
- Live Chat: Bengali support available 24/7
Our privacy team will process your request as soon as possible. Responses are typically provided within business days.
Questions About Privacy?
Our support team is available 24/7. Contact us for any concerns related to data protection.