bed11 Terms and Conditions

1.1 General Acceptance

By using the bed11 website or app, registering an account, or participating in any game or service, you are considered to have fully read, understood, and agreed to these terms and conditions. If you do not agree with any condition, please do not use this platform.

1.2 Age Requirement

bed11 is only for individuals aged 21 or above. No one under the age of 21 may open an account or play games on this platform. If age information provided at registration is found to be false, the account will be closed immediately and all balances may be forfeited.

1.3 Right to Amend Terms

bed11 reserves the right to modify these terms and conditions at any time. When changes take effect, we will publish a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

2.1 Registration Requirements

To open an account you must:

• Be at least 21 years of age.
• Be a resident of Bangladesh or hold a Bangladeshi passport.
• Provide accurate and complete personal information — name, mobile number, and date of birth.
• Have a valid and active mobile banking account (bKash, Nagad, Rocket) or a bank account.
• Agree to these terms and conditions and our privacy policy.

2.2 Single Account

Each person may operate only one account. Opening multiple accounts under the same name, from the same device, or using the same IP address is strictly prohibited. In case of a violation, all associated accounts will be closed and any balances will be forfeited.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. You are personally responsible for all activity carried out through your account. If you suspect unauthorized access, notify our support team immediately.

2.4 Account Verification (KYC)

bed11 reserves the right to verify your identity and payment method at any time. A national identity card (NID), passport, or other documents may be requested for verification. Withdrawals may be put on hold until verification is complete.

3.1 Deposit Rules

The following rules apply when depositing funds into bed11:

• Minimum deposit amount: ৳200 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds must be sent only from your own payment account. Deposits from third parties are not accepted.
• Your balance will be credited after the deposit transaction is successfully verified.

3.2 Withdrawal Rules

The following rules apply for withdrawals:

• Minimum withdrawal amount: ৳500.
• Standard processing time: 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if account verification (KYC) has not been completed.
• Any applicable wagering requirements must be met before a bonus can be withdrawn.

3.3 Suspicious Transactions

bed11 reserves the right to investigate any suspicious, fraudulent, or unusual transactions. Transactions on the relevant account may be suspended during an investigation. If fraud is proven, the account will be closed and the balance forfeited.

4.1 Welcome Bonus

New members at bed11 are eligible to receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. A 10x wagering requirement applies to this bonus — meaning you must wager 10 times the total (deposit + bonus) amount before the bonus can be withdrawn.

4.2 Bonus Usage Terms

• A bonus must be used within its specified validity period.
• Each bonus can be received only once per account.
• A bonus can never be withdrawn directly as cash — it becomes withdrawable only after the wagering requirement is met.
• Winnings earned from bets placed with bonus funds must meet the wagering requirement before they can be withdrawn.
• bed11 reserves the right to modify or cancel any promotion at any time.

4.3 Bonus Abuse

Dishonestly exploiting the bonus system — such as claiming bonuses through multiple accounts, claiming bonuses with false information, or abusing bonuses through coordinated betting — is strictly prohibited. In such cases, the bonus and any associated winnings will be voided and the account will be closed.

5.1 Fair Play and RNG

All games on bed11 are operated using certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and unbiased. Our third-party game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming — use their own licensed software.

5.2 Prohibited Activities

The following activities are strictly prohibited while playing:

• Operating games using any software, bots, or automated systems.
• Attempting to manipulate game outcomes.
• Coordinating with other players to gain a system advantage.
• Intentionally exploiting any technical error or bug on the platform.

Violating these rules will result in immediate account closure and balance forfeiture.

5.3 Technical Issues

If a game is left incomplete due to server problems, internet disconnection, or other technical errors, bed11 will determine the outcome of that game based on server records. bed11's decision on this matter is final.

6.1 VIP Tiers and Benefits

bed11's VIP program has 4 tiers, each offering weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

You can move up to a higher tier by playing regularly and responsibly. VIP benefits are subject to change and bed11 may modify them at any time.

6.2 Responsible Gaming Commitment

bed11 is firmly committed to responsible gaming. We believe online gaming is a form of entertainment — not a source of income or a solution to financial problems. If you feel your gaming habits are getting out of control, please contact us or visit our Responsible Gaming page.

• You will have the option to set deposit limits on your account.
• A self-exclusion option is available, either temporarily or permanently.
• 24/7 live chat support in Bengali is available whenever you need it.

7.1 Data Privacy

bed11 uses SSL encryption and modern security measures to keep your personal data safe. We never sell your information to third parties. To learn more about how we collect and use data, please read our Privacy Policy.

7.2 Intellectual Property

All content on the bed11 platform — logos, designs, text, graphics, and software — is protected under the intellectual property rights of bed11 or the relevant game providers. Copying, reproducing, or commercially using any content without permission is prohibited.

7.3 Anti-Money Laundering

bed11 follows international Anti-Money Laundering (AML) policies. If suspicious financial activity is detected, we reserve the right to notify the relevant authorities and may suspend the account.

8.1 bed11's Limitation of Liability

bed11 will not be held responsible in the following situations:

• Loss caused by internet disconnection or technical issues.
• Issues with third-party software or networks.
• Account hacking or data theft resulting from the user's own negligence.
• Natural disasters, government restrictions, or force majeure events.

bed11 is not responsible for potential financial losses from gaming. Gaming always carries financial risk.

8.2 Grounds for Account Closure

bed11 may temporarily or permanently close an account for any of the following reasons:

• Any violation of these terms and conditions.
• False information or fraudulent activity.
• Operating multiple accounts.
• Bonus abuse or manipulation of the game system.
• Providing false information about age.
• Compliance with legal or regulatory requirements.

8.3 Account Closure by the User

If you wish to close your account yourself, please contact our 24/7 live chat support. Withdraw all valid balances before the account is closed. Any active bonuses or incomplete wagering will be considered void.

9.1 Dispute Resolution Process

In case of any dispute or complaint, please contact our support team first. We will try to resolve the matter as quickly as possible. 24/7 support in Bengali is available via live chat, and you can also reach us by email at: [email protected].

9.2 Final Decision

bed11 management's decisions regarding game outcomes, bonus eligibility, or account-related matters are final and binding. bed11 may restrict account activity during dispute review even without a stated reason.

9.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the complete agreement between bed11 and the user. Any prior oral or written discussions or understandings are superseded by this agreement.

9.4 Contact and Support

If you have any questions about these terms and conditions, please contact us:

• 24/7 Live Chat (in Bengali)
• [email protected]

For more information, visit our FAQ page and Responsible Gaming page.